Question 1

What is the experience about?

Accepted Answer

By combining 360-degree video mapping and live music, LUMINISCENCE offers you an immersive journey into the heart of the history of the Saint-Sauveur Cathedral in Aix-en-Provence. Music resonates throughout the sacred space as its walls light up and come alive. The projections enhance the cathedral’s architectural beauty. Through this breathtaking visual and musical show, the secrets of the cathedral are unveiled, highlighting the architectural feats of its builders, its mesmerizing play of lights, and its exceptional acoustics.

Question 2

How long does it last?

Accepted Answer

The experience lasts about 50 minutes. It includes an immersive walkthrough of the cathedral's ambulatory, followed by a seated show in the nave.

Question 3

Where does it take place?

Accepted Answer

The experience takes place inside Saint-Louis Cathedral, Pl. de Verdun, 17000 La Rochelle.

Question 4

When should I arrive?

Accepted Answer

It is recommended to arrive at the time indicated on your ticket to enjoy the illuminated walkthrough in the ambulatory before taking your seat in the nave for the show.

Question 5

Is there a minimum age requirement?

Accepted Answer

The experience is open to all ages. Children under 4 years old may attend if seated on an adult’s lap. Children aged 4 and up must have their own ticket.

Question 6

Will there be seating available?

Accepted Answer

Yes, after the walkthrough, you will be invited to sit in the nave to enjoy the show.

Question 7

Can I take photos or film during the experience?

Accepted Answer

Yes, you may take photos and videos, but please turn off your flash. However, cameras and devices with telephoto lenses are not allowed.

Question 8

Will food and drinks be available on site?

Accepted Answer

No, food and beverages will not be available.

Question 9

Will there be restrooms on site?

Accepted Answer

No, but we invite you to use nearby public restrooms before your visit.

Question 10

Is there a cloakroom?

Accepted Answer

No cloakroom is available for visitors. It is recommended to keep your outerwear with you.

Question 11

Can I get to the experience by public transportation?

Accepted Answer

The cathedral is served by public transport. Bus: Lines 4, 7, 11, 12, 15. Tram: Lines C2, K2

Question 12

Is the space accessible to people with reduced mobility?

Accepted Answer

Yes, the cathedral is accessible to people with reduced mobility.

Question 13

Can I leave and re-enter the event?

Accepted Answer

No, any exit is final.

Question 14

Will it be possible to buy a ticket on site?

Accepted Answer

Depending on remaining availability during our sessions, a quota of tickets may be available for sale on site.

Question 15

Where can I buy tickets?

Accepted Answer

Through the Fever app, available on Google Play and the Apple Store, and on the Fever website.

Question 16

Are refunds allowed? What is the exchange policy?

Accepted Answer

Tickets are non-refundable, except in cases of force majeure, and only 72 hours before the event. They can be exchanged up to 7 hours before the event.

Question 17

Are the tickets valid for other dates of the event?

Accepted Answer

Tickets can be exchanged up to 7 hours before the event. For this, contact Fever customer service.

Question 18

Do I need to print my ticket?

Accepted Answer

You will find your ticket in the Tickets section of the Fever app (which you can download from the Apple App Store or Google Play). Don’t forget to log in using the same method used during the purchase. You will also find your QR code in your purchase confirmation email.

Question 19

I can’t find my ticket. What can I do?

Accepted Answer

You can view your ticket from the Fever app, in the Tickets section. If you haven’t installed the app yet, you can download it from the Apple Store or Google Play. Don’t forget to log in with the same account used to purchase your ticket. If you still can’t find your ticket, please contact us.

Question 20

Can I attend an event on a date that is not listed on the calendar?

Accepted Answer

The dates that appear on the calendar are the only ones available for purchase. More may be added later. Once added, they will appear on the calendar.

Question 21

How can I use a coupon?

Accepted Answer

Currently, coupons can only be used via the Fever app (downloadable on Android or iOS). Follow the instructions below to use your coupon. **To use a coupon during your purchase: **Open the Fever app and log in with your usual method (email, Facebook, Gmail, or Apple ID). Go to the experience you want, choose the date and time, select the number of tickets, then click on Buy. You will see the “Apply coupon” option. Click it: your list of coupons will appear. Select the coupon you want to use (one coupon per purchase) and click on “Apply coupon”. A discount will be applied to the total amount. If you have a discount code, click on “Add coupon” and enter it. Click on “Buy” and that’s it! You will find your new ticket(s) in the “Tickets” section of the app. **Note: **To see your coupons on your profile, make sure you log in with the same method used when you received the coupon. If you have a VIP coupon, it can be used for all Fever experiences. Make sure to check the characteristics and expiration dates of your coupons by clicking on them.

Question 22

How can I contact you?

Accepted Answer

We’re happy to help 24/7 via email, live chat, or phone. Choose the mode of communication that suits you best! By email: Fill out the contact form and we’ll get back to you by email as soon as possible. You can also contact us via the app: Profile > Help > Send a message. By live chat: Start a conversation with our agents via live chat in the app: Profile > Help > You can contact us > Live chat By phone: You can call our local phone line from the app: Profile > Help > You can contact us > Call us If your request concerns a purchase, please provide your ticket ID so we can assist you as quickly as possible.

Group bookings for LUMINISCENCE in Rouen