About the Experience
What does the experience entail?
Combining 360-degree video mapping and live music, LUMINISCENCE takes you on an immersive journey into the history of Bordeaux's Saint-André cathedral. Music resonates in the sacred space, while its walls light up and come to life. The projections enhance the cathedral's architectural qualities. Through this breathtaking visual and musical spectacle, the cathedral's secrets are revealed, highlighting the architectural prowess of its builders, its spellbinding light effects and its extraordinary acoustics.
How long does it last?
The experience lasts around 60 minutes. It consists of an immersive journey through the cathedral's ambulatory, followed by a seated show in the nave.
Where will it take place?
The experience takes place inside Saint-André Cathedral, Pl. Pey Berland, 33000 Bordeaux.
When should you arrive?
We advise you to arrive 10 min before the time indicated on your ticket to take advantage of the light trail in the ambulatory before moving into the nave to watch the show.
Will other sessions be added?
Unfortunately, we cannot guarantee that we will be adding more dates. Please check the event page for availability and confirmed dates and times.
Is there an age requirement to take part in the experiment?
The experience is open to all, with children under 2 years of age sitting on an adult's lap. Above this age, children must have a ticket.
Is it possible to sit down?
Yes, once the walk is over, you'll be invited to sit down in the nave to enjoy the show.
Is it possible to take photos or film during the experiment?
Yes, you can take photos and videos with your camera's flash switched off. However, cameras with telephoto lenses are prohibited.
Is it possible to buy food and drink on site?
No, it is not possible.
Will there be toilets on site?
No, we invite you to use the public toilets near the Pey-Berland tower, in a restaurant on Place Pey-Berland or in the Monoprix St Christoly shopping center.
Is there a checkroom on site?
No, there is no checkroom for the public. We recommend that you keep your outdoor clothing with you.
Tickets
Will it be possible to buy a ticket on site?
Depending on the number of places remaining at our sessions, a quota of places may be available for sale on site. We recommend online booking.
Can I transfer my tickets to another person?
Yes, you can transfer your tickets to anyone for free. It is as easy as clicking "Transfer Tickets" on your ticket in the Fever App. Please contact us if you need additional help. Make sure to include your ticket order number.
Where can I buy tickets?
Ticketing will be available online on Fever. Tickets can also be purchased via the Fever mobile app, available on Android and iOS.
Are refunds allowed? What is the exchange policy?
Tickets are unfortunately non-refundable, except in cases of force majeure, 72 hours before the event. They can be exchanged up to 7 hours before the event.
Are tickets valid for other event dates?
Your tickets are only valid for the selected session, but tickets can be exchanged up to 7 hours before the event. To do so, contact Fever customer service.
Do I need to print my ticket?
There's no need to print out your ticket. It is possible to show the PDF document, Fever app or email confirmation at the entrance to the hall so that staff can validate the code.
I can't find my ticket. What can I do?
You will receive your ticket in PDF format by email after purchase. You can also download it from the 'Tickets' section of the Fever mobile application. If you haven't already installed it, you can download it from the Apple Store or Google Play. Don't forget to log in using the same account you used to purchase the tickets. If you are still unable to locate your ticket, please contact us.
Can I attend an event on a date not listed in the calendar?
The dates shown on the calendar are the only ones available for purchase. Other dates may be added at a later date. Once added, they will appear on the calendar. If no dates are available but the event has a waiting list, you can sign up to be notified when new dates become available.
How can I use a coupon?
Currently, coupons can only be used from the Fever app (you can download it on Android or iOS). Follow the instructions below to redeem your coupon. To use a coupon during your purchase: 1. Open the Fever application and log in with your usual login method (email, Facebook, Gmail or Apple ID). 2. Go to the experience you want, choose the date and time, select the number of tickets and click on "Buy". 3. You'll see the "Apply coupon" option. Click on it: the list of your coupons will appear. 4. Select the coupon you wish to use (maximum one coupon per purchase) then click on "Apply coupon". A discount will be applied to the total amount of your purchase. - If a coupon appears as "unavailable", it means that this experience does not accept this coupon. - If you have a coupon code, click on "Add coupon" and enter it. 5. Click on "Buy" and voilà! You'll find your new ticket(s) in the "Tickets" section of the application. Please note: - For your coupons to appear on your profile, it is important that you log in using the same connection method you used when you received the coupon. - If you have a VIP coupon, you can use it on all Fever experiences! - Remember to check the characteristics of your coupons and their expiry date by clicking on them.
How can I get in touch with you?
We're happy to help you 24/7 by email, live chat or phone. Choose the method of communication that suits you best! - By email: Fill in the contact form and we'll get back to you by email as soon as possible. You can also contact us from the application, by clicking on Profile > Help > Send a message. - By live chat: You can start a conversation with our agents by live chat from the application, by clicking on Profile > Help > You can contact us > Live chat. - By phone: You can contact our local hotline from the application, by clicking on Profile > Help > Contact us > Call us. If your request concerns a purchase you have made, please provide us with your ticket ID so that we can help you as quickly as possible.
Event Accessibility
Can I get to the experience by public transport?
The cathedral is served by public transport. - Tramway A and B (Hôtel de Ville station) - Bus 1, 4, 5, 15, 16 (Palais de Justice station) - Bus 24 (Terminus Republique) - Bus 12 (Galerie des Beaux Arts station) - Bus 2, 3 (Gambetta Mériadeck station)
Is the space accessible to PRMs?
Yes, the cathedral is accessible to people with reduced mobility. If you are in a wheelchair, our team will help you to substitute a chair, so that you can easily position your wheelchair. Go directly to the entrance gate, or one of our hosts will accompany you into the cathedral.
Can I leave and return to the event?
No, all exits are final.